Sparkflows: Telecom Solutions

Telecommunication Applications

Telecommunications & Artificial Intelligence

In the age of Information and AI explosion, data has brought challenges. Faced with the continuous and intense competition from OTT service providers, traditional telecommunications service providers have been forced to undergo enterprise transformation.

Sparkflows empowers the Telecommunication sector with an AI-powered Self-Service Platform to understand customer behavior and manage services more efficiently leading to an increase in profit.

Customer Experience Management(Customer 360)

Decrease Customer service calls

Decrease in support calls

Increase customer retention and satisfaction

Actively engage influencers

Identify opportunities and build brand loyalty

Network Optimization and Analytics

Supports better capacity planning and traffic management

Effective service assurance to

deliver a better customer experience

A customer experience that retains subscribers and increases revenue

Recovery of payments

Identify customers most likely to have difficulty in payment

Take remedial steps for payment recovery

Telecommunication Business Opportunity

Telecommunication Business needs to address Data challenges and adopt AI-driven culture

Business Challenges

IT Challenges

Challenges in offering New Services

Lack of scalable Integration with Cloud Clusters and Data Lakes

Inability to handle growing no of use cases

Operating Networks more efficiently

Incomplete Security and Governance Models

Lack of Multi-persona Collaboration

Controlling cost per megabyte

Customer Churn

Unmanageable Cost of Data Movement and Process Execution

Rising costs of skilled resources

Meet growing Market demand

Performance and scalability Issues for migration, integration and modernization

Lack of full-scale Self-Service operations for Cloud Services

Sparkflows offers the best-in-class Self-Service Data Product Platform for Telecom

Sparkflows empowers the Telecom Industry with Cloud-ready Data & and ML solution-building capabilities and helps navigate the industry challenges by boosting productivity, driving efficiency, and reducing costs through its highly scalable Self-Service Platform

Business Use cases

Customer Segmentation

It drives better campaigning and purchasing predictions
It leverages user demographic, behavioral, transactional, and geographic data captured through various campaigns and promotions systems
The Solution uses K-Means clustering algorithm

Customer Lifetime Value Forecasting

It predicts amount of money a customer is expected to spent during their business lifetime
It helps in Sales, Marketing and Network Capacity planning
The Solution uses Linear Regression Model

Churn Prediction

It helps at identifying clients who are at high risk of leaving
The analysis helps focus areas to retain customers
The Solution uses Random Forest Classification algorithm

Customer Satisfaction Analysis

It allows personalized services and improves customer satisfaction
It helps identify key complaints and areas for improvement
The Solution uses Statistical techniques and Topic Modeling

Call Data Record Analysis

It helps in identify patterns in network usage and optimize network capacity
It allows to comply with regulatory requirements by analyzing call records
It can analyze peak loads, reducing call drops and improving call quality
The solution uses advanced statistical measures and location approximation

Network Fault Analysis

It allows early detection of network issues
It improves network uptime and saves the need for expensive hardware upgrades
It helps boost overall network performance by analyzing issues like bandwidth bottlenecks
The Solution uses Decision Tree Classifier algorithm

BTS Risk Analysis

It helps identify potential operational risks, enabling network operators to take preventive measures
It allows to choose location to deploy new BTS and optimize resource utilization
It ensures cost savings and compliances
The solution uses advanced statistical measures

AI Use Cases for Telecommunication
Self-service Data Science and Analytics for Enterprise

The new challenges faced by the Telecom Industry are the huge volumes of predictive models needed and the briskness with which they ought to be updated. The competitive products in this sector have forced them to improve efficiency without any compromise on accuracy

Sparflows Use Cases in Telecom

Fraud Detection

Predictive Analysis

Customer Segmentation

Customer Churn Prevention

Lifetime Value Prediction

Product Development

Recommendation Engines

Customer Sentiment Analysis

Real time Analytics

Price Optimization

Customer Segmentation

Telecom customers having similar traits are grouped together in multiple segments to facilitate an in-depth analysis of their behavior. Customer Segments are further used to design targeted marketing strategies based on customer value drivers. Four segmentation schemes can be considered: Customer Value Segmentation, Customer Behaviour Segmentation, Customer Life cycle Segmentation, and Customer Migration Segmentation

Read datasets related to Services used by a customer, customer income group, customer’s geographical location, call duration & number of calls

Perform pre-processing and data cleaning

Perform classification of customers using Machine Learning algorithms to create multiple segments

Fine tune the model and identify segment based preferences & value drivers. Use them for targeted marketing

Customer Churn Prevention

Telecom companies always thrive to attract new customers and at the same time try to avoid churn to maximize profit. Customers would churn due to numerous reasons; some of the prominent ones are better plans offered by the competition, change in demographic location, below-par services offered by service providers, and so on. Sparkflows can help to identify such customers using machine learning algorithms so that preventive steps can be taken to avoid it

Read datasets such as services booked by a customer, customer details, location info and others

Implement supervised machine
learning algorithms to identify
customers who are likely to churn

Fine tune models

Take corrective action to improve services and to avoid churn

Sentiment Analysis

To know the feedback on new products, to know customer satisfaction, and to assuage any negativity, Telecom companies processes posts on social media and various websites to get the pulse of customer sentiments. Sparkflows can help to process datasets on social media and websites and derive insight into the satisfaction level of services offered. This information can be used to take preventive steps to avoid churn and to provide better services

Read datasets related to posts on social media, websites, locations,
customer details

Perform pre-processing and data cleaning

Use Machine Learning algorithms to identify whether a post is positive or negative

Take corrective action to improve services and to avoid churn

Recommendations

Telecom companies tend to improve their customer lifetime value by recommending new products to customers. Two important strategies for recommendation are upselling and Cross-sell. Upsell is a strategy to sell a more expensive plan or service than what the customer already has. Cross-sell is a strategy to sell a plan/service that other similar customers are using. Sparkflows enhance the recommendation process by facilitating the creation of customer segments and implementing machine learning algorithms to identify Upsell and Cross-sell opportunities

Read datasets related to customer details, services booked by a customer, location, income group, service usage data

Perform pre-processing and data cleaning